Terms & Policies

Cancellation & refund policy

Cancelling

You can cancel your subscription at any time by emailing hello@themonarchlabs.com from the email address you subscribed with. We confirm every cancellation by email.

When you cancel, you won't be charged again. Your license stays active until the end of the billing period you've already paid for (the end of the month for monthly plans, the end of the year for yearly plans). After that, your license key stops working.

Refunds

Because Monarch Labs software is delivered digitally and your license key is active as soon as it's issued, all payments are final. We don't offer refunds or credits for partial billing periods, unused time, unused connections, or trading results, including after cancellation.

Before subscribing, you're welcome to email us with any questions about requirements, compatibility or how the software works.

Billing errors

If you were charged by mistake, such as a duplicate charge, email us within 30 days and we'll correct it.

Renewals

Subscriptions renew automatically at the end of each billing period at the price you signed up for, until you cancel. Launch pricing stays locked in for as long as your subscription remains active without interruption.

Terms of service

These terms apply to all Monarch Labs LLC ("Monarch Labs", "we") software and services, including Monarch Momentum and Monarch TradeSync. By purchasing a subscription or using our software, you agree to them.

Your license

• Your subscription gives you a personal, non-transferable license to use the software for the number of live trading connections in your plan, for as long as your subscription is active.
• Sim, Playback and backtest accounts don't count toward your connection limit.
• You may not share, resell, copy, decompile or reverse-engineer the software or your license key, or use it to get around the connection limit.
• We may suspend or end a license that is shared or misused, or whose payment fails, without a refund.

What you're responsible for

• Your own NinjaTrader platform, computer or VPS, data feed, broker and internet connection.
• Every setting you choose and every trade placed on your accounts, including by the software.
• Following the rules of your broker and any prop firm you trade with, including their rules on automated trading.
• Watching your accounts. Automated software can fail because of connection loss, platform errors, data problems or market conditions.

No investment advice

Monarch Labs provides software tools only. We are not a broker, an investment adviser or a commodity trading advisor, and nothing we provide is investment, trading or financial advice or a recommendation to buy or sell anything. You decide whether and how to trade.

No guarantee

The software is provided "as is", without warranties of any kind. We don't guarantee any trading result, profit, or that the software will be error-free or always available. Features and settings may change as we update the software.

Limitation of liability

To the fullest extent the law allows, Monarch Labs is not liable for any trading losses, lost profits, prop-firm account losses or other indirect damages arising from your use of the software. Our total liability for any claim is limited to the amount you paid us in the 30 days before the claim.

Changes

We may update these terms. If we make a significant change, we'll update the date at the top of this page and email active subscribers. Continuing to use the software after a change means you accept the updated terms.

Contact

Monarch Labs LLC · hello@themonarchlabs.com

Risk disclosure

Futures trading involves substantial risk of loss and is not suitable for every investor. You can lose more than your initial deposit. Only trade with money you can afford to lose.

Hypothetical or simulated performance results have many inherent limitations (CFTC Rule 4.41). Unlike an actual performance record, simulated results do not represent actual trading. Since the trades have not actually been executed, the results may have under- or over-compensated for the impact of certain market factors, such as lack of liquidity. No representation is being made that any account will or is likely to achieve profits or losses similar to those shown. Past performance is not indicative of future results.

NinjaTrader is a registered trademark of NinjaTrader, LLC. Topstep and TopstepX are trademarks of their respective owner. Monarch Labs is not affiliated with or endorsed by NinjaTrader, Topstep or any other prop firm.

Privacy policy

What we collect

• When you buy: your name, email and the details you enter at checkout, such as your NinjaTrader account name. Payments are processed by Stripe; we never see or store your full card number.
• When the software checks your license: your license key, NinjaTrader account name, a computer identifier and the time of the check. We use this only to enforce your plan's connection limits.
• When you email us: whatever you choose to send.

How we use it

To deliver and support your license, process payments, send account and billing emails, and prevent license sharing. We don't sell your information, and we don't share it except with the services we use to run the business (such as Stripe and our email provider) or when the law requires it.

Your choices

You can ask us to see, correct or delete your information by emailing hello@themonarchlabs.com. We keep billing records as long as tax and accounting rules require.